Frequently Asked Questions
Everything you need to know about your Marc Nolan experience, from sizing to shipping.
How do Marc Nolan shoes fit compared to other brands?
Our shoes generally run true to size. However, because we use premium leathers that soften over time, if you are between sizes, we recommend sizing down for a snug, secure fit.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in unworn, original condition with all packaging included. Domestic exchanges are processed free of charge.
When will my order ship and how can I track it?
Orders typically process within 1-2 business days. Once shipped, you will receive a confirmation email containing your tracking number to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, Marc Nolan ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Shop Pay Installments.
How should I care for my leather or suede shoes?
To maintain the longevity of your footwear, we recommend using a cedar shoe tree and applying a high-quality leather conditioner or suede protector spray every few months.